Returns and Refund Policy
At VAPECALLS, we always go the extra mile to facilitate our customers regarding all missing, faulty, or incorrect product issues, with the intention of making your shopping experience seamless and beneficial. We aim to provide you with top-tier products and unmatched service. Please don’t hesitate to bring any query related to these matters to us; our support team is available to assist you.
Faulty Items
If you receive an item that is broken, not functioning properly, or doesn’t meet quality standards, rest assured that we are committed to resolving the issue for you. Your satisfaction is our priority, and we’re here to turn any inconvenience into a positive experience. Simply let us know, and we’ll take swift action to address the situation.
Note: In order to better assist you and expedite your claim, our support team may request video or image evidence to validate the fault.
Faulty Item Warranty Duration
We offer a return and claim period of up to 90 days from the delivery date for faulty hardware or manufacturing defects. This gives you ample time to thoroughly inspect your vaping products and ensure they align with your expectations.
Conditions for Return
Regrettably, items that are physically damaged due to user misuse, drops, or improper handling cannot be returned. This includes products that have been broken, water-damaged, or are no longer in clean/good hygienic condition. Our aim is to ensure you receive products in pristine condition; therefore, we are unable to accept returns for items that have sustained external damage after delivery.
Processing Time (Faulty Items)
We understand the importance of prompt resolutions. Once your faulty item is received and inspected at our facility, refunds, replacements, or store credits take approximately 3 business days to process.
Missing or Incorrect Items
In the rare event of missing or incorrect items in your order, please report them within 48 hours after delivery. It is highly advised to thoroughly inspect your parcel as soon as it arrives.
Disputes may take up to 72 hours or longer to resolve, depending on the circumstances. We meticulously monitor our dispatch and packaging process to expedite resolutions. To facilitate this, we encourage you to submit as much evidence as possible, such as photographic proof or an unboxing video of the parcel.
Processing Time (Missing Items)
For refunds, adjustments, or reshipments related to missing items, the processing time is approximately 5 business days after verification.
Return Procedures
Please read carefully through the process described below before initiating any return applications to ensure a quick resolution.
How to Return Faulty Items:
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Contact our customer support team at Info.vapecalls@gmail.com with your order number, details of the fault, and any relevant photos/videos.
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Physically damaged or spoiled goods caused by improper handling cannot be accepted.
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Once authorized, package the item securely and include a note with your Order Number and Name inside the return parcel so our warehouse team can easily identify it during inspection.
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Returns sent back without prior email authorization may experience significant processing delays.
Missing Items Reporting Procedure:
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Missing items must be reported via email within 48 hours of delivery (any claim expires after this time frame).
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Inspect your package thoroughly before opening or discarding the outer shipping box.
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Email your claim to Info.vapecalls@gmail.com. We verify all packing weights and dispatch records to investigate missing item claims. Sharing an unboxing video or photo of the packaging highly speeds up this process.
Expired Items
If you ever receive an item that is past its expiration date, please let us know immediately. We will swiftly arrange a replacement or credit for you.
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Processing Time: Refunds or credits for expired items take around 3 business days to process.
Your Trusted Vaping Partner
At VAPECALLS, we aren’t just a shop – we are your trusted partners in your vaping journey! Our mission is to ensure your experience is exceptional from start to finish. Please feel free to reach out to us if you need assistance or have questions about our refund and return process.
Contact Us
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Email Support: Info.vapecalls@gmail.com
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Website: https://vapecalls.co.uk/
