Privacy Policy
At Vape Calls, your trusted online vape store, we value your privacy and your trust. This Privacy Policy explains what personal information we collect from you, how we use it, and how we protect it when you use our website (vapecalls.co.uk) or our services.
Whether you are new to vaping or an experienced user, you can shop with confidence knowing your personal data is handled responsibly and securely.
By using our website, you agree to the practices described in this Privacy Policy. If you do not agree with the terms of this policy, please do not use our website.
This Privacy Policy applies only to information collected through our website and does not apply to information collected through other channels such as social media platforms or third-party services.
We may update this Privacy Policy from time to time. We encourage users to review this page periodically to stay informed about how we protect personal information. We are committed to complying with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information We Collect
We collect only the information necessary to provide our services and improve your experience with Vape Calls.
When you interact with our website, for example by creating an account, placing an order, or contacting our support team, you may be asked to provide certain personal information. The types of information we may collect include:
Identity and Contact Information
Your name, billing and delivery address, email address, phone number, and other contact details required to process orders and communicate with you.
Account Information
If you create an account on our website, we may collect login credentials such as your username and password to secure your account.
Age Verification Information
As vaping products are legally restricted to adults, we may collect your date of birth or other information necessary to confirm that you are over the age of 18.
Demographic Information
Optional information such as your postcode, preferences, or product interests that you may choose to provide through account profiles, forms, or surveys.
Payment Information
When placing an order, payment information such as credit or debit card details may be required. However, we do not store full card details on our servers. Payments are securely processed through accredited third-party payment providers.
Website Usage Information
When you visit our website, we may automatically collect certain technical information including your IP address, browser type, device information, and browsing activity such as pages visited or time spent on the website. This information helps us understand how our website is used and how we can improve our services.
Information is collected either directly from you when you submit forms or place an order, or automatically through technologies such as cookies.
How We Use Your Information
Vape Calls uses the information we collect for legitimate business purposes and to enhance your experience when using our website.
Order Processing
Your name, address, and contact information are used to process your orders, deliver products, and provide order confirmations and shipping updates.
Account Management
Account information allows you to securely log into your account, manage your profile, view your order history, and access other account features.
Customer Support
If you contact us with questions or requests, we use your information to respond and provide assistance.
Marketing Communications
With your consent, we may send promotional emails, newsletters, new product announcements, or special offers. You can opt out of marketing communications at any time by using the unsubscribe link included in emails.
Personalised Experience
Information such as your browsing activity or purchase history may be used to recommend products and provide a more personalised shopping experience.
Website Analytics and Improvements
Usage data helps us understand visitor behaviour and improve our website performance, product offerings, and overall user experience.
Legal Compliance
We may use your information to comply with legal obligations, including age verification requirements for the sale of vaping products.
Security and Fraud Prevention
Certain information may be used to detect suspicious activity, prevent fraud, and protect our website and customers.
We do not sell or trade your personal information to third parties.
Cookies and Tracking Technologies
Like most modern websites, Vape Calls uses cookies and similar technologies to enhance user experience and analyse website traffic.
Cookies are small text files stored on your device when you visit a website.
Essential Cookies
These cookies are necessary for the proper functioning of the website. They enable features such as shopping cart functionality, account login, and secure checkout.
Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting information such as page visits and time spent on pages. This data is anonymous and used to improve website performance.
Preference Cookies
These cookies remember your preferences such as language or location settings to provide a more personalised browsing experience.
You may choose to disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.
How We Protect Your Data
We take appropriate security measures to protect your personal information from unauthorised access, loss, misuse, or alteration.
Secure Encryption
Our website uses secure encryption technologies such as SSL to protect sensitive data during transmission.
Secure Payment Processing
All payment transactions are handled by trusted payment processors that comply with industry security standards.
Access Restrictions
Access to personal information is restricted to authorised staff members who require it to perform their duties.
Security Monitoring
We implement monitoring systems, firewalls, and other security tools to detect and prevent potential threats.
Although we take every reasonable precaution, no online platform can guarantee complete security. We continually review and improve our security practices to protect user data.
Sharing Your Information
Vape Calls does not sell or rent personal data to third parties.
We may share limited information in the following circumstances:
Service Providers
Trusted third-party partners such as payment processors, delivery companies, or email service providers may receive necessary information to perform services on our behalf.
Legal Requirements
We may disclose information if required to comply with legal obligations, court orders, or government requests.
Protection of Rights
Information may be shared if necessary to protect the rights, property, or safety of Vape Calls, our customers, or others.
All third-party partners are required to handle your information securely and only for the intended purpose.
Your Rights
Under applicable data protection laws, you have certain rights regarding your personal information.
Right to Access
You may request a copy of the personal information we hold about you.
Right to Correction
You can request that incorrect or incomplete information be updated or corrected.
Right to Deletion
You may request that your personal information be removed from our records where appropriate.
Right to Object
You have the right to object to certain types of data processing, including direct marketing communications.
Right to Withdraw Consent
If you have previously given consent for marketing communications, you may withdraw it at any time.
Right to Lodge a Complaint
If you believe your data protection rights have been violated, you may lodge a complaint with the UK Information Commissioner’s Office (ICO).
To exercise any of these rights, you may contact us using the details provided on our website.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.
Account information may be retained until you request deletion or your account remains inactive for a prolonged period. Data that is no longer required will be securely deleted or anonymised.
Changes to This Privacy Policy
Vape Calls may update this Privacy Policy periodically to reflect changes in our practices or legal obligations.
Any updates will be posted on this page, and continued use of our website following changes indicates acceptance of the updated policy.
We encourage users to review this Privacy Policy regularly to stay informed about how their personal information is protected.
